FAQ
Frequently Asked Questions
1. How long does delivery take?
2. What material do you use?
3. Who makes all these beautiful products?
Every crochet piece is crafted by 200+ talented Dadis across India — turning threads into treasures.
4. How are the products shipped?
All orders are delivered safely via Shiprocket, with real-time tracking for your peace of mind.
5. Can I customize my order?
Yes! Most of our pieces can be customized in color or design — just message us before placing your order.
6. Are crochet items returnable?
Since every product is handmade, returns aren’t accepted unless damaged during delivery (with proof).
7. What makes Knots & Co special?
We’re building India’s largest crochet community, blending tradition, trend, and timeless craft — all handmade by Dadis.
8. Do the colors look the same as shown?
We try our best to capture true shades, but since each piece is handmade, slight color variations make every product beautifully unique.
9. How do I take care of my crochet product?
Keep it cozy! Hand wash gently in cold water, dry flat, and avoid wringing — your crochet will last you forever.
10. Do you ship outside India?
Yes, we’re slowly knotting our way across the world!
For international orders, just drop
us a message, and we’ll help you place it with love and care.