Privacy Policy
Effective Date: November 2025
Last Updated: November 2025
At Knots N Co, we value your trust and are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with us in any way.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information from you:
πΉ Personal Information
When you place an order, register, or contact us, we collect details such as:
Full name
Email address
Phone number
Shipping and billing address
Payment details (processed securely through third-party gateways)
πΉ Non-Personal Information
We may also collect general data such as your:
Browser type and version
Device information
IP address
Pages visited and time spent on the website
This helps us improve your browsing experience and website performance.
2. How We Use Your Information
We use your information for the following purposes:
To process and fulfill your orders
To send order confirmations, shipping updates, and support messages
To respond to your queries or feedback
To improve our products, website, and customer service
To send occasional offers or updates (only if you opt-in)
We will never sell, rent, or share your personal data with third parties for marketing purposes.
3. Payment & Security
All payments made through our website are processed via secure, trusted payment gateways.
Knots N Co does not store your card or banking details on our servers.
Your personal and payment data is encrypted and handled with the highest industry standards for online safety.
4. Cookies
Our website may use cookies to enhance your browsing experience.
Cookies are small files that store preferences such as:
Items in your cart
Login session data
Website analytics
You can choose to disable cookies in your browser settings, but some features of our website may not function properly without them.
5. Data Protection & Storage
We store your data securely and use it only for legitimate business purposes.
Access to customer data is limited to authorized personnel who require it for order processing and customer service.
We retain your information only for as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.
6. Third-Party Services
We may use third-party tools such as:
Payment gateways (e.g., Razorpay, PayU)
Courier and logistics partners for delivery updates
Analytics tools like Google Analytics
These third-party services have their own privacy policies. We recommend reviewing them to understand how your data is handled by those providers.
7. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your information
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us via email.
8. Email & Marketing Communication
We may send occasional newsletters or promotional offers to customers who have subscribed.
You can unsubscribe from these emails at any time by clicking the unsubscribe link or contacting us directly.
9. Updates to This Policy
Knots N Co reserves the right to update this Privacy Policy from time to time.
Any updates will be reflected on this page with a revised βLast Updatedβ date.
10. Contact Us
If you have any questions, concerns, or requests related to your privacy, please contact us at:
π§ contact@knotsnco.in
π± +91 8780406864
π www.knotsnco.in
πͺ· Your trust matters to us.
At Knots N Co, we believe in transparency and respect β just like every handcrafted piece we create with care.